Memberships

  • Catalan Soccer do not sell places at individual sessions and require block bookings with payment in advance – dates align with Leeds City Council term times.
  • Memberships are invoiced for full-terms only. Half-term payments are only offered at the discretion of management and may incur additional administration fee of £7.50.
  • New registrations will be required to make a debit/credit card payment for the remaining sessions of the forthcoming block to guarantee their child’s place. This may be anything from a 1-15 week payment.
  • Members who fail to make payment by the renewal deadline accept that their place may be offered to a child on our waiting list.
  • The up-to-date calendar can be found on this site via the main menu - there are printed versions available, please ask a member of the coaching team.
  • Free Holiday Camp days may be offered promotionally to new members and are subject to completion of a Direct Debit sign-up. Bookings are subject to availability and suitability on a per day and per child basis. Catalan Soccer reserve the right to refuse bookings where Direct Debit Mandates are unfulfilled or have been cancelled.
  • Free camp days gifted to new members for full-term subscriptions can only be redeemed during an active membership period. Once membership has been cancelled the entitlement will be revoked.
  • Holiday camp payments are required as cash only. Due to associated bank processing fees and increased adminstration, debit card payments will be subject to a £2.50 administration charge.
  • Members that opt for an initial split payment option upon joining, will pay a considerably higher price per class for their first half term to protect Catalan Soccers full term investment in their childs place. The second split-payment for the remaining second half term will be cheaper to bring the overall cost per class down in line with full term pricing.

Auto-Renewal Direct-Debit

  • Upon making payment for your child’s first membership period you will be required to enrol onto the auto-renewal Direct Debit system.
  • Payments will be taken automatically from members’ nominated accounts for future terms unless cancellation is received by the renewal deadline available on the Class Calendar – please note we will not accept cancellation requests by any other means, namely by SMS, MMS, verbally or WhatsApp message.
  • Members can cancel the direct debit with their bank once Catalan Soccer have been notified of the cancellation in writing by email.
  • Members will be pre-notified of any Direct Debit scheduled to leave their account. Queries on amounts and subscriptions must also be raised a clear 10 days before the payment date.
  • Members will be advised of the payment dates for the next term via WhatsApp or email when signing up the Direct Debit system.
  • Members who contact us after the deadline of their next payment date to request a termination of their membership will remain liable for the payment of membership fees for the next period of classes. Requests to cancel renewal made after the deadline will not be processed due to the submission of amounts having already been transmitted to our Direct Debit provider.
  • Members who cancel their Direct Debit instruction without notifying Catalan Soccer in writing, 10 days prior to their next scheduled payment will incur a £15.00 administration fee should they wish to reinstate the Direct Debit and continue their child’s membership.
  • A failed payment fee of £10.00 is payable in the event of a returned direct debit.
  • Catalan Soccer reserve the right to resubmit any failed direct debit collection to avoid your child losing their place, a minimum of 5 working days after the inital payment date.
  • In the event of failed direct debit collection, the debit card used at initial registration may be charged to avoid your child losing their place. Customers should explicitly request that this card not be used should they wish to opt out of this secondary security on their membership.
  • Catalan Soccer reserves the right to immediately terminate the membership of any member who cancels their Direct Debit instruction before their mid-term or next scheduled payment date. No refunds will be given, fees paid will be used to ameliorate the losses to Catalan caused by premature walk-outs.
  • Members that fall below a threshold of 25% attendance across a minimum of 6 weeks may have membership revoked with a refund issued for the remaining classes of the term.
  • If a payment has been taken from your account in error, please let us know by email with supporting evidence and we will issue a refund subject to funds clearing our account.
  • Important - Terminated memberships do not qualify for a refund for the sessions which have already been attended during the current membership period.

Cancellation Terms, Refund & Absence Policy

  • Due to the investments in resourcing and facilities, we do not offer full or partial refunds for absences or members that change their mind and decide no longer to attend classes.
  • Members must read their activation alerts and messages carefully to ensure they attend the dates booked in via the telephone registration & signup.
  • Members that change their mind or have a change of circumstances after registering have 24 hours which to contact us to reverse transactions and withdraw from their registration.
  • Members can opt-out of next terms renewal by email prior to the deadline outlined on the Catalan Calendar - via the website main menu and WhatsApp activation comms.
  • Catalan Soccer cannot be held responsible for changes in circumstances or scheduling that prevents children from attending the classes they are registered for.
  • Catalan Soccer cannot be held liable for injuries that prevent attendance to Catalan classes and are therefore unable to offer refunds or credits for short or long-term injuries.
  • Should your child be absent from sessions due to a long term (12 weeks+) injury please contact a member of the coaching team by email to discuss.
  • Catalan Soccer cannot be held reponsible, and reserve the right not to refund, for classes that are cancelled due to building closures, power outages, government restrictions, monarchy related closures, impromptu Bank-Holidays, force majeure, snow or any other form of adverse weather that may compromise the viability of the classes.
  • Missed sessions cannot be carried over to another block of classes. Please be aware that due to the high occupancy rates and strong attendances at Catalan classes catch-up sessions should not be assumed as available.
  • Where absence on a previous term has occurred, membership fees for the current term will always remain payable in full.
  • Catalan Soccer reserves the right to retain membership fees for sessions that you choose not to or are unable to attend.
  • If a payment has been taken from your account in error, please let us know by email and we will review with a view to refund to card or advise of a DD mandate claim.
  • The dates included for new registrars will be made clear on activation messages via email or WhatsApp.
  • Should Catalan Soccer terminate a parent’s membership solely due a breach of the code of conduct this would subsequently disqualify them from attending future classes. All remaining session fees would be refunded into the bank account from which original membership was paid.
  • Important - Voluntarily terminated memberships do not qualify for a refund for the sessions that have already been attended during the current membership period.

Player Uniform

  • Players attending Catalan Soccer classes are required to wear suitable footwear (moulded studs or astroturf trainers), shin guards and have an appropriate amount of fluids to keep them hydrated.
  • Where available, new players will be required to purchase a Catalan Soccer training kit to wear to their sessions.
  • To participate in activities all players must wear Odd Socks – made up of one red on their right foot, and one yellow sock on their left foot.
  • Members who allow their children to participate without shin-guards do so at their own risk. Catalan Soccer accept no liability for injuries. Members should fill in a Shin Pad Waiver via the Catalan App.
  • Members who allow their children to participate wearing glasses do so at their own risk. Catalan Soccer recommend prescribed sports goggles and accept no liability for injury or breakage.

Code of Conduct: Children, Parents & Carers

  • Remain outside the training courts unless invited by a member of staff.
  • Never engage in, or tolerate, offensive, insulting or abusive language or behaviour. Report occurences to Catalan management.
  • Always respect the players’ right to be wrong and make mistakes.
  • Trust the coaching team to manage mistakes to the players/groups’ advantage.
  • Applaud effort, sportsmanship and good play as well as success.
  • Refrain from discussing the individual strengths and weaknesses of players.
  • Respect the positive and child-centred environment we aim to create at our sessions.
  • Remember that children play for FUN.
  • Let the coaches do their job and not confuse the players by telling them what to do.
  • Children must not be left in the care of Catalan Soccer coaches without prior consent. Parents must be available and remain pitchside at the facility at all times during the 1-hour weekly classes. The classes are not a registered childcare service and require pitchside parental supervision.
  • Witnessed incidents of spitting, physical assault and abusive language will determine immediate exclusion from classes and camps.
  • Catalan reserve the right to revoke membership in any case that persistent lateness causes significant disruption to classes. We will communicate a maximum of 3 requests for timekeeping to improve before revoking membership.

Social Media Guidelines

  • Catalan Soccer will only accept positive use of all its social media pages including Twitter and Facebook. These pages are not to be used for grievances or complaint procedures. Catalan Soccer® reserve the right to remove any derogatory comments aimed at Catalan Soccer, its partners, customers or children participating in the programme.
  • Our social media pages are a celebration of youth football and the nature of their content must reflect this positive intent. Also, it is acceptable to take videos and footage of your own children whilst training at Catalan, however, any content that contains other children should not be published in the public domain - including social media platforms.
  • Where parents refuse to remove such content that compromises the privacy of another Catalan Soccer member or child, we reserve the right to report any published content to the social media platform whenever necessary.
  • In the event of a breach of these terms, members may be temporarily or permanently banned from the page until disputes have been resolved.
  • Catalan Soccer may add you to a WhatsApp group for your child’s class to communicate key information relating to your child’s training & marketing promotions. The WhatsApp platform allows us to see which parents have read messages and therefore guarantee a higher level of service to our members.
  • Parents that do not wish to be included in WhatsApp groups are free to leave the group. You will still receive important membership-related updates via SMS and email.

Class Postponement, Cancellation & Adverse Weather Policy

  • We are unable to refund customers for their coaching sessions, when the pitches are playable and therefore chargeable to Catalan Soccer.
  • Where the facility can clear pitches and guarantee playability, we are obligated to honour the payments for our block booked pitches.
  • Neither refunds, nor future credits will be issued should facilities be closed as a result of force majeure occurences, including but not limited to, earthquakes, severe flooding, viral/bacterial pandemics, local authority/government closures, war and threats of domestic or international terrorism.
  • Should there be a temporary service interruption resulting in missed classes, Catalan Soccer may implement one or several business continuity measures. At our discretion, and where possible, we may recover the lost training time through the extension of future classes, offer virtual and remote learning opportunities via video call or live-stream video. We may also offer invitation to one off promotional days subject to the availabiilty of suitable human resources and facility usage.
  • Although we will try our best to provide catch-up sessions to players that have missed classes, we will not refund/credit/rollover or deduct sessions fees from the current or future block bookings.
  • Sessions will continue to operate through periods of adverse weather. Catalan Soccer cannot be held responsible for travel complications and delays due to such weather conditions.

Photographs & Video

  • Catalan Soccer will periodically have live photo shoots during sessions and may use the images/video recorded for CatalanSoccer.com and our social media channels.
  • Images posted will adhere to FA Safeguarding guidelines and will be anonymised never identifying children by their first and second name.
  • Please contact us at inbox@catalansoccer.com if you would like to opt-out of the publication of images. Please notify us as quickly as possible, by email, otherwise it will be deemed that you have granted permission for the images to be used.

Complaints Procedure

  • You can request a copy of our full complaints procedure by emailing inbox@catalansoccer.com.
  • Catalan Soccer® reserve the right to discontinue memberships without a notice period where we feel communication from members has been, in our opinion, aggressive, insulting, publicly damaging and/or abusive to the football school’s coaches, members or partner agencies.
  • Catalan Soccer also reserve the right to revoke or discontinue memberships should there be any instances of alcohol or substance misuse on the premises.
  • Members that breach these term waive the right to any refund or compensation of any kind, for any past or current subscriptions.
  • Members in breach of these conduct terms are considered to have voluntarily walked out of the service, and are considered willfully complicit and culpable in this termination.

Comments / Complaints

In the event that you have any reason to complain or have any comments, you must immediately inform Catalan Management by email. Any verbal notification must be put in writing. If you remain dissatisfied, you must write to memberships@catalansoccer.com within 21 days of the end of your membership giving full details of your complaint:

Catalan Soccer
Catalan Soccer LLP
Goals
Redcote Lane
Off Kirkstall Road
Leeds LS4 2AW